Not all remote control agents are the same. Depending on the situation, we may use different options for remote control agents to ensure the best possible service for you. Here are some of the factors that affect our choice of remote control agents:
- Internet connection: Some remote control agents require a stable and fast internet connection to work properly, or the agent itself is of large file size. If your internet connection is slow, unstable, or interrupted, we may use a different option that can work with low bandwidth, or has a small file size.
- Malware presence: Some remote control agents may be blocked or disabled by malware that infects your computer. In such cases, we may use a different option that can bypass the malware.
- Software issues: Some remote control agents may be incompatible or conflict with the software installed on your computer. For unknown reasons, certain agents may not open at all, or will present an error, preventing us from connecting.
We have several different options for remote control agents that we can use depending on the situation. If the first line options don’t work, our technicians may ask that you download and open a secondline agent.