Refund and Returns Policy

Our refund and returns policy lasts 15 days. If 15 days have passed since your purchase, we can’t offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Types of products that can be returned are physical products, new computers or laptops. All returns may be subject to a return fee and possible shipping costs back to the vendor. Our vendor determines any return fees for physical hardware components and computers.

All classifieds sales, such as from KSL, Facebook Market Place, etc., are final; no warranties are expressed of any kind for any classified and market place sales.

Additional non-returnable items:


    • Gift cards


    • Memberships, Pre-Pay Services, Onsite Hours


    • Downloadable software products


To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.



Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.



We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.


Shipping returns

You must obtain approval before shipping anything back to our office.


Need help?

Contact us at for questions related to refunds and returns.